At JiliWow, your personal information is treated with the same care we put into every game we offer. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you have as a Filipino player under Philippine law.
JiliWow — your data is as secure as your winnings.
Our Privacy Commitments
Six core commitments that govern every data decision JiliWow makes. These are not just policies on paper — they are built into how the platform actually works.
Every page, transaction, and data transfer on JiliWow is encrypted using industry-standard SSL/TLS protocols. Your login credentials, payment details, and personal information are never transmitted in plain text.
JiliWow does not sell, rent, or trade your personal data to third parties for marketing or advertising purposes. Full stop. Your information is used only for the purposes described in this Privacy Policy.
JiliWow operates in full compliance with Republic Act 10173 — the Philippine Data Privacy Act of 2012 — and the regulations of the National Privacy Commission (NPC).
JiliWow collects only the data that is strictly necessary for the services you use. We do not collect excessive information and regularly review our data practices to reduce collection where possible.
As a Filipino data subject, you have the right to access, correct, delete, and port your data. JiliWow has a dedicated process for handling data rights requests, with a response commitment of 15 business days.
In the unlikely event of a data breach affecting your personal information, JiliWow will notify the National Privacy Commission and affected players within 72 hours of becoming aware of the incident, as required by law.
JiliWow ("we," "us," "the Platform") is a licensed online gaming and sports betting platform serving Filipino players at jiliwow.net. For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), JiliWow is the Personal Information Controller (PIC) responsible for the personal data you provide when you register, deposit, play games, or otherwise use our services.
JiliWow is registered with and operates under a valid gaming license, and maintains a designated Data Protection Officer (DPO) who oversees all data privacy matters in compliance with NPC regulations. If you have any questions, concerns, or requests related to your personal data, you can reach the DPO directly at privacy@jiliwow.net.
This Privacy Policy applies to all personal data collected by JiliWow through:
This Policy applies to all current and former registered players, as well as visitors to the JiliWow website who have not yet registered an account. By accessing any part of the platform, you acknowledge that you have read and understood this Privacy Policy.
JiliWow — from El Nido to Bacolod, your data is protected wherever you play.
JiliWow collects only the personal data necessary to provide you with a safe, fair, and legally compliant gaming experience. Here is a breakdown of what we collect and why:
| Category | Examples | How Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email, mobile number, username | Provided by you at sign-up |
| Identity Verification | Government-issued ID, selfie photo, proof of address | Provided by you during KYC process |
| Financial Data | Deposit/withdrawal amounts, payment method references (not full card numbers), transaction history | Generated during transactions |
| Gaming Activity | Games played, bets placed, wins and losses, session durations | Automatically recorded by the platform |
| Technical Data | IP address, device type, browser, operating system, cookies | Automatically collected on access |
| Communications | Support chat transcripts, emails, phone call records | Collected during support interactions |
JiliWow does not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data, except where expressly required by law (for example, if a player discloses a gaming-related health concern in the context of a responsible gaming request).
JiliWow uses your personal data for specific, legitimate purposes. We do not use your data for purposes incompatible with those stated here without first obtaining your consent. The primary purposes for which JiliWow processes your data include:
JiliWow processes your personal data under the following lawful bases as recognized by the Philippine Data Privacy Act:
JiliWow does not sell or rent your personal data. We share your information only in the following limited circumstances:
JiliWow — trusted across the Philippines, from Clark to the rest of Luzon.
JiliWow uses cookies and similar technologies to operate the platform, remember your preferences, maintain your session, and understand how players use the site. Here is a breakdown of the cookie types used:
You can manage cookie preferences through your browser settings. Note that disabling functional or analytics cookies will not affect your ability to play games or make transactions at JiliWow, but may reduce personalization features.
JiliWow retains your personal data for as long as your account is active and for the legally required period after account closure. Specific retention periods are as follows:
After the applicable retention period, JiliWow will securely delete or anonymize your personal data. Anonymized data (which cannot be used to identify you) may be retained indefinitely for statistical and research purposes.
JiliWow implements a layered approach to data security. The following technical and organizational measures are in place to protect your personal information:
All data transmitted between your device and JiliWow servers is encrypted via TLS 1.2/1.3. Stored personal data and financial records are encrypted at rest using AES-256 encryption.
JiliWow staff access to player data is restricted on a need-to-know basis. Role-based access controls ensure that only authorized personnel can view specific data categories, with all access logged and audited.
JiliWow undergoes regular third-party penetration testing and vulnerability assessments. Critical systems are reviewed at least quarterly, with immediate patching of identified vulnerabilities.
JiliWow supports two-factor authentication on all player accounts. We strongly recommend enabling 2FA from your account settings to protect against unauthorized access even if your password is compromised.
Automated systems monitor account activity 24/7 for suspicious patterns including unusual login locations, rapid transaction sequences, and behaviors inconsistent with normal gameplay.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by JiliWow. All requests can be submitted to privacy@jiliwow.net and will be responded to within 15 business days.
Request a copy of the personal data JiliWow holds about you, including how it is being used.
Request correction of any inaccurate, outdated, or incomplete personal data in your JiliWow profile.
Request deletion of your personal data when it is no longer necessary, subject to legal retention obligations.
Request your personal data in a structured, machine-readable format for transfer to another controller.
Object to processing of your personal data for direct marketing or where JiliWow relies on legitimate interests.
Lodge a complaint directly with the National Privacy Commission (NPC) if you believe JiliWow has violated your data privacy rights.
JiliWow is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 21. Our registration process includes age verification steps, and we require a valid government-issued Philippine ID for account verification.
If JiliWow becomes aware that personal data has been collected from a person under 21 without verifiable parental consent, we will immediately suspend the account, delete the associated personal data, and refund any deposits made using verifiable payment methods. Parents or guardians who believe a minor has registered an account on JiliWow should contact us immediately at privacy@jiliwow.net.
JiliWow may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to the platform. When we make material changes, we will notify registered players via email and/or an in-platform notification at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically. Continued use of JiliWow after a policy update constitutes acceptance of the revised Privacy Policy. If you disagree with any change, you may request account closure and data deletion under your rights described in Section 10.
For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data at JiliWow, please contact our designated Data Protection Officer:
Data Protection Officer — JiliWow
Email: privacy@jiliwow.net
Live Chat: Available 24/7 via your JiliWow account dashboard
General Support: support@jiliwow.net
Languages: Filipino (Tagalog) and English
If you are not satisfied with JiliWow's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph. JiliWow is registered with the NPC and cooperates fully with all NPC inquiries.